Privacy Policy

1. Statement

We recognize that privacy protection is everyone s responsibility. We are committed to protecting the confidentiality of personal information. This policy explains how we collect, use, disclose, retain and destroy personal information, and how you can request access or corrections.

2. Definitions

Personal information means any information about an identifiable person, excluding information that is not considered personal information under applicable privacy laws.

Applicable privacy laws include, among others, Quebec private sector privacy legislation and Canadian federal privacy legislation, including related regulations.

3. Discretion

Some provisions of this policy may exceed minimum legal requirements. We reserve discretion in applying those provisions.

4. Personal information we collect

When you interact with us, we may collect, for example:

• contact details (name, email, phone, address);
• information included in your messages and requests;
• technical data (IP address, browser, device, timezone);
• usage data (visited pages, date and time of access);
• cookie-related data, depending on your preferences;
• other information required to provide our services.

5. Cookies

Our site uses necessary cookies and, based on your choice, optional cookies (analytics and marketing).

You can update your preferences at any time through Cookie preferences in the footer.

6. Purposes of collection

We use personal information to:

• respond to requests and communications;
• provide services and perform contractual obligations;
• improve site content, usability and performance;
• ensure security and prevent fraud;
• comply with legal, tax and accounting obligations;
• send commercial communications with consent.

7. Storage and security

We apply reasonable administrative, technical and physical safeguards to protect information against unauthorized access, loss, disclosure or alteration.

However, no Internet transmission or storage system can be guaranteed to be 100% secure.

8. Accountability and contact

Lettrage Dionne is responsible for personal information under its control.

• Company: Lettrage Dionne
• Address: 4692 QC-112, Ascot Corner, QC J0B 1A0
• Phone: (819) 345-2982
• Email: info@lettragedionne.com
• Designated contact: Gabriel Dionne

9. Disclosure and retention

We do not sell or rent personal information. We may disclose information when required by law, when needed to process a request, or with your consent.

Information is retained only as long as required for identified purposes, then deleted, anonymized or destroyed according to applicable obligations.

10. Access, correction and withdrawal of consent

You may request access to your personal information, request corrections, and withdraw consent for certain uses, subject to legal and contractual limits.

11. Failure to provide information

If required information is not provided, we may be unable to provide certain services.

12. Transparency

We are committed to transparency regarding how we collect, use and retain personal information.

13. Policy updates

This policy may be updated when needed. The version published on this page is the current version.